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Cancellation and Return Policy


Cancellation Policy

Cancellation before shipment:

Only those orders / items that have not been shipped can be cancelled online or through the Helpdesk reachable at: +91 9555 99 7711. Incase of Cancellation of Order/ Item the money paid by the customer shall be refunded to the same.

Cancellation post shipment:

Incase the Customer wishes to cancel an Order that has already been shipped but is yet to be delivered, the same may contact the Helpdesk at: +91 9555 99 7711 and not accept the delivery of the order. Once the order is received back by the company, the same shall refund the money paid as per the Refund policy included below.  


Return Policy

 We are committed towards providing you the best shopping experience at Nykaa and allow for a ‘no-questions-asked’ item return policy.

In case you need to return the shipment, please get in touch with our helpdesk at +91 9555 99 7711 or write to us at customercare@blueheavencosmetics.in within 2 days of the Order/ Item being delivered. Post lapse of the two-day period, the Items / Order may be ship the products to following address within 10 days of the Order/ Item being delivered:


C-158, Basement, Naraina Industrial Area,

Phase-I, New Delhi 110028.


Only Orders / Items still in their original packaging with their seals, labels and barcodes etc. intact would be deemed to be valid and eligible for return/ refund.

The Products / Items shipped from our end go through a rigorous quality check processes before being dispatched for delivery, however, in rare cases, the products might get damaged during shipment. We provide free returns if you have received damaged or incorrect products.

Incase the customer prefers to return the Products/ Items after receiving the products with out any notable problems with the product the same may do so. However in such cases, the return shipping cost will be borne by customer with an additional charge of Rs 100 per returned Item as handling charges.

Refund amount would be dispatched only upon the company duly receiving back the Order/ Item and verifying the same to its satisfaction.


Refund Policy

Amounts received via credit card / debit card or net banking, shall be refunded as per procedure to the same account.

Discount vouchers are for one time use only and shall be treated as utilized even if the order the same were utilized upon is canceled.