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Delivery, Cancellation & Returns

Delivery
Delivery will be by post or courier within 4 to 5 days of the Shipping Confirmation (subject to any events that are beyond our reasonable control).
Delivery will be chargeable only for orders below Rs.500/- . All the orders above Rs.500/- will not be liable for delivery charges.
For deliveries to certain areas additional charge may be required – if this is the case we will contact you by telephone or e-mail and the additional charge must be paid prior to the dispatch of your order.
We will not be liable for any failure to perform or delay in performance of any of our obligations under a contract with you that is caused by events outside our reasonable control. We will use our reasonable endeavors to notify you if such an event occurs.

Returns Policy
You may, within 7 working days of receipt of your order, return any item in unused, original condition for a full refund. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy set out below.
Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.
If you wish to return items, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
The return package, including written details of the reason for return, must be sent to the following address: PAL TRADING COMPANY, C-158 (Basement), Phase-1, Naraina Industrial Area, New Delhi – 110028.

Refund Policy
If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, including a refund of the original delivery charges charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).
If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.
Some of our products are fragile. Whilst every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.

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