Welcome to Blue Heaven Cosmetics, the domain name www.blueheavencosmetics.in (hereinafter referred to as "Website") is owned & Operated by Blue Heaven Cosmetics Private Limited a company incorporated under the Companies Act, 1974 with its registered office at 39, DLF Industrial Area, Kirti Nagar, New Delhi, Delhi 110015 (hereinafter referred to as " Blue Heaven Cosmetics Pvt. Ltd. ").
Website for Transaction & Information
- You hereby declare that you have provided all necessary Legal Details for the shipment of the product to the destination specified by you in the Order.
- You further declare that the Product will be acquired for personal or commercial Use.
Trademark, Copyright and Restriction
This site is controlled and operated by Blue Heaven Cosmetics. All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Material on Website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
You agree that any use on the site is at your own risk and Blue Heaven Cosmetics is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
We at Blue Heaven Cosmetics respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at Support@Blueheavencosmetics.in.
Risk of loss
All items purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
Blue Heaven Cosmetics tries to be as accurate as possible. However, Blue Heaven Cosmetics does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.
REFUNDS & CANCELLATIONS
Blue Heaven Cosmetics hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
ORDER HAS NOT BEEN SHIPPED YET: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.
ORDER WAS DAMAGED WHEN RECEIVED: We mandate that Products Shipped from Our Warehouse takes utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond control, the items delivered might get damaged in transit. We Will Replace the order or damaged item under such circumstance. We would request you to inform us of the damage within 48 hours of receipt of order. Any refund would happen only after proper check of the damaged material.
INCORRECT ITEMS RECEIVED: We are proud of the robustness of our fulfilment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, Please send us an email at firstname.lastname@example.org with the order ID and complaint details with Pictures of the products received. We would respond to it in 48 hours. We would try to get reverse pick up done at the earliest as possible from your location wherever possible, at other locations we will try and find a mutually agreeable solution. Refund would be processed after the item has been shipped back or picked up from customer location.
Any other reasons for cancellation or return would be handled on a case to case basis
Following shall not be eligible for return or replacement
- Damages due to misuse of product
- Incidental damage due to malfunctioning of product
- Any consumable item which has been used
- Products with tampered or missing serial / Packing
- Any product that is returned without all original packaging and accessories.
- Product Delivered is Same as per order but didn't Like
- If the payment was made in cash then the refund is made in the form of coupon codes
- If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.